Service User Involvement Officer Vacancy

We are looking for someone to promote the engagement and participation of service users and their families in our work, enabling our service users to become more involved in the Action Group’s operations.

Do you have an understanding of the challenges faced by our service users and the skills to increase their voice when it comes to the Action Group’s services and operations?

This is a new role, and the successful candidate will be responsible for increasing the representation of those who may find it difficult to engage.  Knowledge and experience of the emotional and practical difficulties faced by our service users is essential.

  • Part time – 19.5 hours per week
  • £25,735 – £26,911 per annum pro rata
  • Based in Edinburgh, with travel across the Lothians and Falkirk

Your collaborative and outgoing nature will be helpful in building and maintaining strong and meaningful relationships across all levels of the organisation; and you will share The Action Group’s values, especially surrounding confidentiality.

Working in partnership with the Communications Officer, you will be involved in developing online engagement and communication; and you will be instrumental in facilitating new and existing communication groups and forums for our service users and their families.

You will work closely with the Quality Team to ensure policies and paperwork are user-focused and accessible; and your involvement with the HR Team will be key in shaping the recruitment function to be more person-centred and inclusive of our service users.

As a socially confident and engaging person, you will be highly involved in user-facing communication events such as conferences and connect events, and you will assist representatives of the Action Group to attend networks and forums of interest across the sector and in wider society.

A familiarity with non-verbal communication tools such as Talking Mats and Easy Read are advantageous, and experience in working with people with additional support needs is essential.

Why work with us?

  • Competitive salary in an award winning organisation
  • Paid mileage between service user assignments
  • A diverse and inclusive workplace culture that supports work-life balance and family-friendly working
  • Comprehensive paid mandatory training
  • Opportunities for career progression and further development
  • Pension
  • 24/7 employee assistance programme, with access to free legal advice and counselling
  • TAG Rewards – our exclusive discounts and savings programme
  • Good annual leave entitlements
  • Investor in People – Gold Award
  • Disability Confident Employer
  • Safer Recruiter

To apply, please read the job description and person specification and complete the application form.

Completed applications should be sent to by 09:00 on Monday, 21 October 2019.

Interviews will take place on 31 October and 1 November 2019.

If you have any questions, feel free to get in touch with the HR department on 0131 475 2342 or

We are a Disability Confident Employer
This means we particularly welcome applications from disabled candidates, who will be invited to interview if they meet the minimum criteria for the job.  If you feel that you fit this criteria, then please make us aware of this in writing when you apply.

Some posts are covered by exemptions listed in schedule 9 of the Equality Act 2010.

We value the privacy of our job applicants.  To find out more, please read our privacy statement.

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