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Welfare Rights

Welfare rights service can be used by anyone in Edinburgh or Midlothian with a learning disability
The Welfare Rights Service is:

- Free
- Confidential
- Independent (it is not linked to the DWP or other Government agencies)

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If you think you can use this service, please contact The Action Group:

0131 475 2315
or send an This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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A complaints procedure is available if you are unhappy with any part of a service or the way that you or your enquiry was treated.

The Welfare Rights Service can be used by anyone in Edinburgh or Midlothian with a learning disability, or by their carers or professionals who work with them.

The service gives information and advice about social security benefits, helping to make sure that clients get all the benefits to which they are entitled.

Advice is available for both adults and children with a learning disability and will help with benefits for the whole family, not just the disabled person.

The service can:

  • Offer you a benefit check to see that you are getting all the benefits to which you are entitled
  • Help you complete claim forms
  • Help you to challenge decisions made by the DWP (formerly the DSS)
  • Represent you at appeals

If staff cannot answer your enquiry, they will do their best to refer you to an agency which can help.

The service aims to work to high standards, reflecting The Action Group’s recent achievement of the Charter Mark.This means that you should always expect:

  • Prompt action on your enquiry
  • Accurate and up-to-date advice
  • Clear agreement about what work will be done on your case
  • A realistic view of the possible result
  • Effective and active help at all times

If you think you can use this service, please ring The Action Group on 0131 475 2315 and ask to speak to a Welfare Rights adviser. You can arrange to see an adviser either at their office, where there are private meeting rooms, or, if it is easier for you, they can come to your home.