Our Service Promise To You
The "Service Promise" information is available as an Adobe PDF download*.
DOWNLOAD the Service Promise Leaflet [232KB]
* You will require Adobe Acrobat Reader in order to view and print this document. If you do not have this free software please visit the official Adobe site for further information and to download. You may also wish to visit the Access Adobe site.
This is our promise to everyone who uses our services. It is based on consultation with our service-users, the national care standards and best practice in service quality.
We will measure what we do against these values and we ask you to judge us by them. If we are failing, you can always ask us to put things right. If we get it wrong our Complaints Procedure is open to everyone.
1. Our services are:
- Open and Accessible
- Always Improving
2. Our people [staff and volunteers] are:
- Competent (able to do what we promise)
- Honest and Reliable
- Understanding of you
- Courteous and Responsive
3. Users of our services will always find that we:
- Value, Listen and Involve you
- Treat you with Dignity and Respect
- Respect your Privacy
- Support your Choice
- Consider your Safety
- Support you in Realising Potential
- Value and respond to Equality and Diversity
4. We put things right if they go wrong
5. Our communications are:
- Accurate and
- Up-to-date